Short answer. Yes, if you tell us before stitching starts. That window is usually the first day or two after checkout, and on custom pieces it stays open until you confirm your details with us on WhatsApp. Once the needle goes in, size and text are fixed to that garment. Once the parcel ships, only the courier can redirect it.
After "where is my order", these are the messages we get most: a different size, a corrected spelling, a new address, a change of heart. All four have the same answer, and it depends on one thing. How far along is your piece?
What can still change?
Pick the stage your order is at.
Before stitching. Nothing has been made yet, so everything can still change. For custom pieces this window stays open until you confirm your details with us on WhatsApp.
Being stitched. The address is still easy. Size and text are not: the embroidery is going onto one garment, so a change can mean starting again. Ask, and we will tell you how far along it is.
Shipped. The piece is finished and in the courier network. An address change is a request to the courier, so message us immediately with the order number. We cannot promise it.
Delivered. Ready designs can be returned within 30 days, unworn and with tags. Personalised pieces cannot be returned for a change of mind. If we stitched the wrong text, that is our mistake and we replace or refund it.
How to ask, so it gets done the first time
Send one message with three things in it:
- Your order number, from the confirmation email.
- What it says now.
- What it should say instead.
"Order 4821. Size M, please change to L." That is the whole message. Send it on WhatsApp to +91 95285 83327, which we see fastest, or reply to your order confirmation email. Do not place a second order to correct the first one. You will end up with two pieces and two bills.
Changing the size
Size is the change we are asked for most. Our tees are cut oversized with a dropped shoulder, so the size you wear elsewhere may not be the size you want here.
Before stitching, a size change costs nothing and takes one message. After stitching it is a different piece of cloth, so the embroidery would have to be done again.
The full numbers are on our size chart, and how an oversized embroidered tee should fit explains the dropped shoulder. If you are between sizes, ask us before we stitch. It is a two-minute conversation.
Changing the name, the spelling or the thread colour
We stitch exactly what you type. That is our policy in six words, and it is why we message you on WhatsApp to confirm a custom name before any thread is cut. That confirmation is your chance to fix a typo, switch from block letters to cursive, or change the thread shade.
Two things to know:
- Price follows the letter count. On our name tees you choose the number of letters as an option, and longer names cost a little more. A correction that adds letters can change the price.
- Letters already stitched stay stitched. Unpicking hand embroidery from cotton jersey tends to leave needle marks, so a late spelling change usually means a new garment.
If we are the ones who got it wrong, and the text on your piece does not match what you approved, that is a fault and not a change. We replace it or refund it.
Changing the address
Until the parcel leaves our studio, send the full new address with the PIN code and a phone number the courier can call. After dispatch we can only ask the courier to redirect it, and they do not always agree. Tell us the moment you notice.
Sending it to someone else as a gift? Read how to send an embroidered gift directly first. Cash on Delivery and gift addresses do not mix well.
Cancelling
Tell us as early as you can. Before your piece is stitched, cancelling is one message. In our recent orders, cancellations reached us anywhere from twenty minutes to about three days after checkout, and all of them were before dispatch.
After stitching it is harder, and we would rather say so plainly. A tee with your name on it cannot be sold to anyone else. That is why personalised pieces cannot be returned for a change of mind, and it is why we confirm details with you before we start.
If you paid online and we cancel the order, approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to show it.
After it arrives
| What you bought | Change of mind | Something wrong with it |
|---|---|---|
| A ready design, such as a floral tee or a cap | Return within 30 days, unworn, unused, tags on, original packaging | Contact us straight away. We replace or refund |
| A personalised piece with a name, initials, year or date | Cannot be returned or exchanged | Wrong text, damage or a defect: we replace or refund |
| Any order shipped to the European Union | 14-day right to cancel, same condition rules | Contact us straight away |
To start a return, email abdvikashtomar@gmail.com or call 7466948253 before you post anything. Parcels sent back without an approved return are not accepted. The fastest way to swap a ready design for another size is to return it and place a new order, so the size you want does not sell out while the first parcel is in transit. The full rules are on our shipping and returns page.
Not sure where your order is? Start with where is my order, which shows the six stages and what you hear from us at each one.
Frequently asked questions
Can I change the size after ordering?
Yes, before stitching starts. Send your order number and the new size on WhatsApp to +91 95285 83327. After the embroidery is done, the size cannot be changed on that garment.
I made a spelling mistake in the name. What now?
Message us immediately with the order number and the correct spelling. We confirm custom names on WhatsApp before stitching, so most typos are caught there.
Can I cancel my order?
Before stitching, yes, with one message. After a personalised piece is stitched it cannot be resold, so personalised pieces cannot be returned for a change of mind.
Can I change the delivery address?
Easily before dispatch. After dispatch we can only ask the courier to redirect the parcel, and they may refuse.
Can a custom piece be exchanged for another size after delivery?
Our policy is that personalised pieces cannot be exchanged for a change of mind. If the fit is wrong, message us with the order number and we will tell you what is possible for your piece.
Who wrote this
Vee Threads is a hand-embroidery studio in Kutubpur, Bulandshahr, Uttar Pradesh, run by Mansi and Vikash. Every piece is stitched by hand by women artisans who live within walking distance of the studio. There is no embroidery machine on the premises, and we have shipped more than 5,000 orders. Mansi runs the studio and quality control. Vikash handles the digital side.
The timings and steps on this page come from our own order records and from our shipping and returns page. If this article and that page ever disagree, the policy page wins. Questions go to WhatsApp on +91 95285 83327 or abdvikashtomar@gmail.com, and one of the two of us answers.
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