Short answer. Your order is most likely being stitched. Every piece is embroidered by hand after you order, so the tracking number only arrives once the courier has collected the parcel, usually two to five days in. In the orders we shipped between late August and early October 2026, prepaid orders reached the door about 7 days after checkout and Cash on Delivery orders about 10 to 11.
Roughly one in three messages we get after an order is some version of this question. So here is the whole route, stage by stage: what happens, what you will hear from us, and when it is worth messaging.
Where your order is right now
Tap a stage to see what is happening and what you will hear from us.
Order placed. An order confirmation reaches your inbox straight away. Keep the order number from it. Nothing has been stitched yet.
Details confirmed. For custom text we confirm the exact spelling on WhatsApp, and Cash on Delivery orders are confirmed the same way before work starts. A quick reply from you ends this stage.
Being stitched. An artisan stitches your piece by hand, and that takes hours, not minutes. You will not get an email during this stage, and that is normal.
Checked and packed. The piece is checked against your order before it is packed. If you added a gift note at checkout, it is written on a card and goes in the parcel.
With the courier. The courier collects the parcel and we email you a tracking number. Allow up to 24 hours for the first scan to show, then follow it on our order tracking page.
Delivered. Standard delivery in India takes 3 to 7 business days after dispatch. Open the parcel and check it. If anything is wrong, tell us straight away.
What you will receive at each stage
| Stage | What reaches you | How long it takes |
|---|---|---|
| Order placed | Order confirmation email | Minutes |
| Details confirmed | A WhatsApp message from +91 95285 83327, for custom text and for Cash on Delivery orders | Same day if you reply quickly |
| Stitching | Nothing. This is the quiet part | Custom pieces are dispatched within 7 days |
| Dispatch | Shipping email with a tracking number | Prepaid about 3 days after checkout, Cash on Delivery about 4 |
| In transit | Courier scans on the tracking page | 3 to 7 business days on standard delivery |
| Delivered | The parcel | Prepaid about 7 days from checkout, Cash on Delivery about 10 to 11 |
The slowest prepaid order in that period took about 10 days. The slowest Cash on Delivery order took about 18. Festival weeks stretch both, which is why our delivery time guide tells you to order 14 to 21 days ahead of a date.
Why Cash on Delivery orders wait longer
Most of our orders are Cash on Delivery, so this is the common case. We confirm every COD order on WhatsApp before a needle touches the cloth. Until we have reached you, the order waits in stage two.
If you ordered COD and nothing has moved for a few days, look for a message from +91 95285 83327. If there is none, message us first. It is the fastest way to get your order moving. And if speed matters more to you than paying at the door, our product pages put it plainly: prepaid orders ship first.
More on how COD works, including the 10% advance on custom pieces, is in our Cash on Delivery guide.
How to track it yourself
- Find the shipping email. It arrives when the courier collects the parcel and it carries a tracking number, also called a waybill number.
- Enter that number on our order tracking page.
- Give it a day. A tracking number that shows nothing for the first 24 hours is normal. The courier has the parcel but has not scanned it into the network yet.
The tracking page shows one of six statuses.
| Status | What it means |
|---|---|
| Order Booked | The courier has the shipment details. Pickup is next |
| Pickup Completed | The parcel has left our studio in Bulandshahr |
| In-Transit | It is moving between courier hubs |
| Out for Delivery | It is on a delivery vehicle today. Keep your phone on |
| Undelivered | A delivery attempt failed. Message us so we can chase it |
| Delivered | It has been handed over |
Our parcels travel with Blue Dart or Delhivery, so the delivery call or SMS will come from one of them.
When to message us
- No confirmation email within an hour. Check spam first. If it is not there, the order may not have gone through.
- Cash on Delivery order, no WhatsApp from us after two days. We may have the wrong number. Message us.
- Custom order not dispatched 7 days after you confirmed the details. That is past our own promise, so ask.
- Tracking with no new scan for three days, or marked Undelivered. Send us the order number and we chase the courier. The sooner a stuck parcel is flagged, the more likely it is found.
- You need it by a date. Tell us before you order if you can. If you have already ordered, tell us now.
WhatsApp +91 95285 83327 is quickest. Email abdvikashtomar@gmail.com or call 7466948253 if you prefer. Have the order number ready.
Need to change something instead? Size, spelling and address changes are easiest before stitching starts. See how to change or cancel an order.
Frequently asked questions
How long does a Vee Threads order take to arrive?
Custom pieces are dispatched within 7 days, and standard delivery in India takes 3 to 7 business days after that. In our recent orders, prepaid parcels arrived about 7 days after checkout and Cash on Delivery parcels about 10 to 11.
Why has my order not shipped yet?
Either it is still being stitched by hand, or it is a Cash on Delivery order waiting for confirmation on WhatsApp. Check for a message from +91 95285 83327.
When do I get a tracking number?
By email, once the courier has collected the parcel. Allow up to 24 hours for the first scan to appear.
Where do I track my order?
On our order tracking page. Enter the waybill number from your shipping email.
Can my order be delivered faster?
Prepaid orders ship first, and checkout offers a premium shipping option. If you need the piece by a date, tell us before you order.
Who wrote this
Vee Threads is a hand-embroidery studio in Kutubpur, Bulandshahr, Uttar Pradesh, run by Mansi and Vikash. Every piece is stitched by hand by women artisans who live within walking distance of the studio. There is no embroidery machine on the premises, and we have shipped more than 5,000 orders. Mansi runs the studio and quality control. Vikash handles the digital side.
The timings and steps on this page come from our own order records and from our shipping and returns page. If this article and that page ever disagree, the policy page wins. Questions go to WhatsApp on +91 95285 83327 or abdvikashtomar@gmail.com, and one of the two of us answers.
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